Before proceeding, be sure that your username is in the proper format. A common problem is the letter 'l' being substituted for a number '1' within the last 3 characters of a student username. Your username does NOT include ""!

Please stop by the Helpdesk or call (315) 267-4444 during normal business hours. If you are not able to come to the SUNY Potsdam campus in the near future, you can have your password reset by printing or scanning the form at this link (PDF), and mailing or emailing it along with a clear copy of a valid photo identification card to CTS at the address on the bottom of the form. You will be emailed with your username and instructions.